UK CUSTOMERS
You can return an item for an exchange if you would like a different flavour or size of the same item and your original order is unopened. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.
If you've opened your original item, then we are not able to exchange or refund it.
When you return your order, just pop a brief explanation note in the parcel with the following details:
- Your order number
- Which products you’d like exchanged or refunded
- The new size or flavour you’d like of the items to be exchanged
- If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll automatically issue a refund for the returned item.
- Please note you’ll have to cover the postage costs yourself if you choose to return an item.
- We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we’ll drop you another email once your new item has left our warehouse.
- Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order.
- If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.